Your Guide to Securus Technologies Phone Numbers

This guide explains how to use Securus Technologies phone numbers to connect with an incarcerated loved one. You’ll learn about creating a Securus account, funding calls, and making calls through the service. We also cover call rates, monitoring, and alternative communication option.

Staying connected with loved ones can be challenging, especially when they’re incarcerated. Securus Technologies is a leading provider of communication services within correctional facilities across the United States. This guide will equip you with the information you need to utilize Securus Technologies phone numbers to connect with an incarcerated individual.

What is Securus Technologies?

Securus Technologies offers a variety of communication solutions for correctional facilities and their inmates. These services aim to bridge the gap between incarcerated individuals and their families and friends.

Core Services Offered by Securus

• Phone Calls: 

Securus facilitates phone calls between inmates and pre-approved contacts.

• Video Visitation: 

In some facilities, Securus enables video conferencing for face-to-face interaction.

• Messaging: 

Securus may offer text message or email services between inmates and approved contacts.

• Securus Debit Account: 

This account allows inmates to purchase additional services within the facility, like music, games, or commissary items.

How Does Securus Operate?

Securus partners with correctional facilities to provide communication infrastructure and services. Inmates use designated phones within the facility to make calls or access other Securus offerings. Family and friends use Securus phone numbers or the Securus mobile app to connect with the incarcerated individual.

Connecting with an Incarcerated Loved One

To connect with someone using Securus, you’ll need to gather some information and follow these steps:

Locating the Facility and Inmate Information

• Facility Information: 

You’ll need to know the name and location of the correctional facility where your loved one is housed. This information can be obtained from court documents or by contacting the facility directly.

• Inmate Information: 

Knowing your loved one’s inmate ID number will be crucial for setting up your account and making calls.

Establishing a Securus Account

• Visit the Securus Technologies website  or call their customer service number (1-800-844-6591).
• Create an account by providing your personal information and the facility and inmate details.
• You may choose to set up a pre-funded account to cover call costs.

Funding the Account

Securus offers various methods for funding your account, including:

• Credit/debit card
• Online payment services
• Money transfer services
• Phone payment (may incur additional fees)
• Mail-in check or money order

Downloading the Securus Mobile App (Optional)

For added convenience, you can download the Securus mobile app (available for iOS and Android) to manage your account, make calls, and schedule video visits (if available at the facility).

Making a Call Through Securus

Initiating a Call

• You can initiate a call by dialing the Securus facility phone number provided by the facility or through the Securus mobile app.
• You will likely be prompted to enter the inmate’s ID number and your phone number for verification.
• Once connected, the call will be routed to the designated phone within the correctional facility for your loved one to answer.

Call Rates and Fees

• Securus call rates vary depending on the facility and call type (local, long-distance).
• Be sure to review the facility’s call rate information before initiating a call.
• Additional fees may apply for connecting calls, using the mobile app, or scheduling video visits.

Understanding Different Call Types

• Local Calls: These calls connect to phone numbers within a designated local calling area.
• Long-Distance Calls: These calls connect to phone numbers outside the designated local calling area and typically incur higher fees.
• Three-Way Calling: This feature may be available at some facilities for an additional fee.

Additional Considerations When Using Securus

Call Monitoring and Recording

• All calls facilitated by Securus are monitored and may be recorded.
• Be mindful of what you discuss during the call, as correctional facility staff may review the recordings.

Securus Alternatives

• Some facilities may offer alternative communication providers besides Securus.
• It’s worth researching the facility’s website or contacting them directly to explore all available options

Conclusion

Securus Technologies offers a vital service for maintaining communication between incarcerated individuals and their loved ones. This guide has equipped you with the knowledge to utilize Securus phone numbers, establish an account, and connect with your loved one. Remember, staying connected can provide emotional support and a sense of normalcy during a difficult time.

Frequently Asked Questions (FAQ)

• Can I add multiple phone numbers to my Securus account?

Yes, you can typically add multiple phone numbers to your Securus account for receiving calls from the inmate. However, there may be a limit to the number of authorized numbers, so check with Securus for details.

• What happens if the call is not answered?

You will likely be given the option to leave a voicemail message for the inmate. However, voicemail availability may vary depending on the facility’s policy.

• Can I schedule calls in advance?

Securus doesn’t typically offer call scheduling. Calls are usually placed on a first-come, first-served basis.

• Are there any restrictions on call times?

Yes, correctional facilities often impose time limits on calls. These limitations can vary by facility and may depend on the inmate’s security classification.

• How can I troubleshoot call connection issues?

If you encounter problems connecting a call, you can contact Securus customer service or check the facility’s website for troubleshooting tips.

Additional Tips for Using Securus

• Be aware of background noise: 

Incarceration facilities can be noisy environments. Speak clearly and try to schedule calls during quieter times.

• Respect time limits: 

Be mindful of the facility’s call time restrictions and avoid lengthy conversations.

• Maintain a positive attitude:

 Focus on words of encouragement and support during your calls.

• Explore alternative communication methods:

 In addition to phone calls, some facilities may offer video visits or text messaging through Securus or other providers.